Terms & Conditions

These Terms govern your relationship with the operator of Syndicate Casino as made available to users in Australia via syndicatebet-au.com (the "Website") and set out the legally binding conditions for access and use. Effective date: 6 November 2025 (applies through 2026 unless replaced in accordance with "Changes to Terms").

Definitions

OBSERVE: This document uses certain capitalised terms that require clear meaning to avoid ambiguity in wagering, payments, and dispute handling. EXPAND: Definitions must cover online casino operations, promotional mechanics, and key compliance concepts (identity checks, restricted territories), particularly for an offshore operator accessed from AU. REFLECT: The following definitions apply throughout these Terms.

• "Account": Your registered user profile on syndicatebet-au.com used to access games and related services.
• "Bet": A stake placed on a game outcome or event via the Website, including a wager in a casino game, live casino, or any other betting mechanic offered.
• "Bonus": Any promotion, reward, matched deposit, free spins, cashback, or similar incentive offered by the Operator, subject to specific bonus terms and wagering requirements.
• "Business Day": A day on which banks are generally open in Curaçao and/or Cyprus (as applicable for operational and payment processing activities), excluding weekends and public holidays.
• "Game": Any casino game, live dealer game, or other interactive gambling content made available on syndicatebet-au.com.
• "KYC" (Know Your Customer): Identity and verification checks (including age and identity) that the Operator may require before allowing withdrawals or continued play.
• "Operator", "we", "us", "our": Dama N.V. (Curaçao company registration no. 152125) operating Syndicate Casino under Curaçao licensing referenced in these Terms, including any authorised group entities and service providers acting on its behalf (including payment processing support via Friolion Limited, Cyprus).
• "Player", "User", "you", "your": Any person who accesses or uses the Website, including account holders and visitors where relevant.
• "Privacy Policy": The policy describing how personal data is collected, used, stored, and shared in connection with the Website.
• "Restricted Territory": Any jurisdiction where access to or use of the Website is prohibited or restricted by law or by the Operator's internal compliance rules, including where licensing constraints apply.
• "Wager" / "Stake": The amount of money or value risked on a Bet.
• "Wagering Requirement": The required turnover (a multiple of deposit and/or bonus) that must be met before Bonus funds and/or associated winnings become eligible for withdrawal.
• "Website": https://syndicatebet-au.com, including any pages, subdomains, and content delivered through it.

Account Registration

OBSERVE: The Website is accessible online by Users in Australia; age limits, account integrity, and identity verification are essential for lawful and responsible operations. EXPAND: AU context requires explicit 18+ restriction and clear warnings that offshore gambling may be restricted under the Interactive Gambling Act 2001 (Cth), and that local regulatory recourse may be limited where services are not licensed in Australia. REFLECT: The following rules govern opening and maintaining an Account for Syndicate Casino on syndicatebet-au.com.

Eligibility (18+ only)

• Age requirement: You must be 18 years or older to register, deposit, place Bets, or play any Game. We may request age verification at any time and may suspend the Account until completed.
• Personal capacity: You must have legal capacity to enter into these Terms and to use the Website in your location.
• AU compliance notice: The Operator is not licensed in Australia. Access may be restricted and may be subject to enforcement actions by Australian authorities (including ACMA). You are responsible for ensuring your use is lawful in your circumstances.

Registration process and verification

1. Account creation: Register via syndicatebet-au.com by providing requested details (such as email address, date of birth, name, address, and contact details).
2. Email verification: You must verify your email address (and any other contact channel we require) to activate or continue using the Account.
3. KYC/identity checks: We may require documents and/or information including:
   • government-issued photo ID;
   • proof of address (e.g., utility bill/bank statement);
   • payment method ownership verification (e.g., card masking or wallet screenshots);
   • source-of-funds/source-of-wealth information where required by risk controls.
4. Ongoing monitoring: Verification may be repeated, updated, or enhanced in 2026 and beyond due to risk, transaction patterns, regulatory expectations, or security concerns.

User obligations and security

• Accuracy: You must provide complete and accurate information and keep it up to date. Misrepresentation may result in suspension, voiding of Bonuses, and/or cancellation of Bets where permitted by law.
• One person, one Account: Unless we expressly allow otherwise, you may hold only one Account. Duplicate accounts may be closed and promotions may be cancelled.
• Password and device security: You must protect your login credentials and devices. You are responsible for activity conducted through your Account unless you can show it resulted from a security breach outside your control and you notified us promptly.
• No transfer: You must not sell, transfer, or pledge your Account or any rights in it.

Betting & Gameplay Rules

OBSERVE: Bets must be placed and settled consistently with displayed rules, and conduct must protect game integrity and other Users. EXPAND: Online casino operations require clear rules on bet placement, acceptance, cancellations, malfunctions, and chat conduct; AU users must also be warned about offshore status and potential access disruption (e.g., domain blocking). REFLECT: The following gameplay rules apply to Syndicate Casino on syndicatebet-au.com.

Placing and accepting Bets

• Acceptance: A Bet is only valid once accepted by our systems and recorded in your Account history. Display or transmission errors may prevent acceptance.
• Limits: Minimum/maximum stake limits may apply per Game, session, payment method, or risk profile. Limits will be shown in the interface or communicated by support where applicable.
• Game rules: Each Game may have its own specific rules (pay tables, return-to-player disclosures where provided, maximum win caps, feature rules). Where Game-specific rules conflict with these Terms, the Game-specific rules prevail.

Cancellation, modification, and settlement

• No unilateral cancellation: Once accepted, a Bet generally cannot be cancelled or changed by you.
• Operator corrections: We may void or correct a Bet or settlement if there is:
  • a technical malfunction or communications failure;
  • a clear and material error in odds, pay tables, or game configuration;
  • evidence of prohibited play, cheating, fraud, or collusion;
  • duplicate or replayed transactions caused by system error.
• Malfunctions: Where a Game malfunctions, outcomes and payouts affected by the malfunction may be voided or recalculated to reflect the outcome that would have occurred absent the malfunction (where technically feasible).

Live casino, chat, and user conduct

• Respectful conduct: You must not post or transmit abusive, discriminatory, obscene, threatening, or defamatory content in chat or any community feature.
• Integrity: You must not attempt to influence dealers, exploit delays/latency, share insider information, or coordinate play in a way that undermines fair play.
• Prohibited behaviour: Fraud, chargeback abuse, bonus abuse, use of automation (bots/scripts), or any attempt to manipulate outcomes is prohibited and may result in suspension, forfeiture of bonuses, and withholding of winnings pending investigation.

Regional Compliance Note (AU): Access to offshore gambling sites may be disrupted (including via ISP or domain measures). If access is interrupted, previously accepted Bets will be settled where system records permit; however, uninterrupted availability is not guaranteed.

Bonus Terms

OBSERVE: Bonuses are conditional incentives with specific activation and wagering rules, and are a common source of disputes if not precisely defined. EXPAND: Proper terms must cover eligibility, wagering, time limits, prohibited strategies, promotion stacking, and the Operator's right to audit/withhold in cases of abuse - while remaining clear for AU users and consistent through 2026. REFLECT: These rules apply to any Bonus offered for Syndicate Casino on syndicatebet-au.com, in addition to any promotion-specific terms shown at the point of offer.

Activation and eligibility

• Opt-in and codes: Some Bonuses require opt-in, a promo code, or specific deposit amounts. A Bonus may not be credited if requirements are not met exactly.
• Verification requirement: We may require completion of KYC before Bonus withdrawal (and may restrict Bonus participation for unverified Accounts).
• One per person/household: Unless stated otherwise, Bonuses are limited to one per person, IP address, device, household, payment instrument, or shared environment where we reasonably detect duplication.

Wagering requirements, timeframes, and withdrawal conditions

• Wagering requirement: Bonuses typically require that you wager a stated multiple of the Bonus and/or qualifying deposit before withdrawal is permitted. The applicable multiplier and eligible Games will be shown in the promotion terms.
• Time limits: Bonuses and free spins may expire. Unless otherwise stated in a specific offer, you must meet wagering requirements within the promotional timeframe displayed; expired Bonuses and derived winnings may be forfeited. Timeframes are intended to operate throughout 2026 for active promotions unless replaced.
• Maximum cashout: Some Bonuses may carry a maximum withdrawal (cashout) cap. If a cap applies it will be stated in the promotion terms and any excess winnings may be forfeited.

Prohibited games/actions and promotion stacking

• Excluded play: Certain Games or bet types may be excluded or contribute differently to wagering (e.g., low contribution). The applicable contribution rules will be disclosed in the relevant promotion terms.
• Prohibited strategies: You must not use strategies intended to guarantee profit or reduce risk to near-zero while meeting wagering (including but not limited to hedge betting, collusion, exploitation of rule discrepancies, or systematic low-risk play where prohibited by the promotion terms).
• Combining promotions: Unless expressly allowed, Bonuses cannot be combined, stacked, or used concurrently. Where multiple promotions are active, the Operator may determine the order of application.
• Audit and enforcement: We may review play patterns and transactions. If we reasonably determine bonus abuse or breach of these Terms, we may cancel the Bonus, void associated winnings, and/or suspend the Account pending investigation.

Payments & Withdrawals

OBSERVE: Deposits and withdrawals are operationally sensitive, especially with mixed payment rails (cards, e-wallets, crypto) and cross-border processing (Curaçao/Cyprus). EXPAND: The terms must address processing times, fees, limits, verification, refunds, chargebacks, and the treatment of bonus funds; AU users should be warned about bank restrictions and third-party fees. REFLECT: The following payment rules apply to Syndicate Casino on syndicatebet-au.com.

Available methods, limits, and currency/crypto

• Methods: We may offer deposits/withdrawals via payment cards, e-wallets, bank-related methods, and cryptocurrency (where available). Availability may vary by location, verification status, and risk controls.
• Limits: Minimum and maximum deposit/withdrawal amounts may apply and may change in 2026 due to payment provider rules, fraud risk, or operational constraints. Current limits are displayed at cashier/withdrawal screens.
• Fees: We may charge fees or pass on third-party fees (e.g., network/miner fees for crypto, intermediary bank fees). Where we apply a fee, we will disclose it at the point of transaction where practicable.

Deposits

• Authorisation: By depositing, you confirm you are the authorised user and owner of the payment method and funds.
• Chargebacks prohibited: Initiating an unjustified chargeback or payment reversal may result in suspension, collection actions, and reporting to relevant processors where permitted.
• Compliance checks: Deposits may be held, reversed, or rejected pending KYC/AML checks or suspected fraud.

Withdrawals, processing times, and refunding

1. Verification first: Withdrawals may require full KYC completion and payment method verification. We may also require enhanced checks for higher amounts or suspicious activity.
2. Processing times: We aim to process withdrawal requests within a reasonable period; timing depends on method, verification, and risk checks. Additional delays may occur due to weekends/holidays, blockchain confirmations, or third-party providers.
3. Return to source: Where feasible, withdrawals (or refunds) are paid back to the original funding source, to prevent fraud and comply with payment rules.
4. Refunds: Deposits are generally not refundable once used for wagering. In exceptional cases (e.g., duplicate payment, technical error), we may issue a refund after deducting chargebacks, fees, or any amounts wagered/bonuses granted, subject to investigation.
5. Bonus funds: Bonus amounts are not "cash" and are withdrawable only if the applicable wagering requirements and conditions are met; otherwise they may be removed from the Account.

Regional Compliance Note (AU): Australian banks and payment providers may restrict transactions to offshore gambling merchants. You acknowledge that declines, delays, or additional fees may occur outside the Operator's control.

Limitation of Liability

OBSERVE: The Operator must describe its obligations (reasonable care, fair settlement consistent with rules) while limiting exposure for technical and third-party failures. EXPAND: Limitations must be drafted to remain enforceable, not exclude non-excludable consumer guarantees where applicable, and specify a compensation cap; AU users must understand the offshore nature and reduced local remedies. REFLECT: The following limitations apply to Syndicate Casino on syndicatebet-au.com to the maximum extent permitted by law.

Operator obligations and fairness

• Service standard: We will take reasonable steps to provide the Website and Games with due care and to settle Bets in accordance with the applicable rules and recorded outcomes.
• Result records: Our systems' transaction logs and settlement records will be the primary evidence for determining outcomes, subject to correction of demonstrable errors.

Exclusions

• No liability for external failures: To the extent permitted by law, we are not liable for losses arising from:
  • internet or network interruptions, device failures, or ISP issues;
  • malware, unauthorised access where not caused by our failure to take reasonable security measures;
  • third-party payment provider failures, blockchain delays, or intermediary bank actions;
  • access restrictions, blocking measures, or legal/regulatory actions impacting availability in Australia.
• No indirect loss: We are not liable for indirect, consequential, or special losses (including loss of profits, loss of opportunity, or reputational harm) to the extent permitted by law.

Maximum compensation

• Cap: Where we are found liable in connection with a specific Bet, our maximum aggregate liability for that Bet will not exceed the amount of the stake (the Bet amount), unless applicable law requires otherwise.
• Non-excludable rights: Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law. Where such rights apply, our liability is limited to the minimum extent permitted.

Intellectual Property Rights

OBSERVE: The Website includes software, design elements, and content that must be protected to prevent copying, fraud, or misuse. EXPAND: A clear licence to the User is needed, along with restrictions on reverse engineering and unauthorised distribution. REFLECT: The following intellectual property terms apply to Syndicate Casino on syndicatebet-au.com.

• Ownership: The Website, its software, source code (where applicable), user interface, graphics, text, databases, and all related content are owned by or licensed to the Operator and are protected by intellectual property laws.
• Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes in accordance with these Terms.
• Prohibited use: You must not copy, reproduce, distribute, publish, display, modify, create derivative works from, reverse engineer, decompile, or otherwise attempt to extract source code or underlying algorithms, except where such restriction is prohibited by applicable law.
• Brand and content use: You must not use our brand elements, trademarks, or logos without prior written permission.

Privacy & Data Protection

OBSERVE: Account and payment operations require personal data handling and KYC checks, which must be referenced transparently. EXPAND: Cross-border processing (Curaçao/Cyprus) and third-party service providers must be anticipated; users must be directed to the Privacy Policy for details. REFLECT: Your personal data is processed in accordance with our Privacy Policy applicable to syndicatebet-au.com and Syndicate Casino operations.

• Privacy Policy: Please review the Privacy Policy available on the Website for information about data categories, purposes (including KYC/AML, fraud prevention, responsible gambling, and security), retention, cross-border transfers, and your rights.
• Verification and compliance: By using the Website, you acknowledge that we may request and process identity documentation and related information to comply with our legal, regulatory, and risk-management obligations.

Changes to Terms

OBSERVE: Terms will evolve due to legal, operational, and risk changes, especially for offshore access from Australia. EXPAND: Users must receive notice and have the option to stop using the service; changes should not retroactively affect settled bets unfairly. REFLECT: The following change control applies to Syndicate Casino on syndicatebet-au.com.

• Updates: We may amend these Terms at any time, including during 2026, to reflect changes in law, licensing requirements, product features, payment methods, or security practices.
• Notice: Where reasonably practicable, we will notify you of material changes by one or more of the following:
  • email to the registered email address;
  • a banner or notice on syndicatebet-au.com;
  • an in-account notification.
• When changes apply: Changes apply from the stated effective date. Continued use of the Website after that date constitutes acceptance.
• Your option: If you do not agree to changes, you must stop using the Website and request account closure/withdrawal of available funds (subject to verification and these Terms).

Termination & Suspension

OBSERVE: The Operator must be able to suspend or close accounts to manage fraud, compliance, and responsible gambling risks while handling remaining funds fairly. EXPAND: Terms should cover investigations, KYC holds, confiscation only where justified (fraud/abuse), and how withdrawals are handled upon closure. REFLECT: The following rules apply to suspension/termination of Syndicate Casino Accounts on syndicatebet-au.com.

Grounds for suspension or closure

• Compliance and verification: Failure to provide KYC documentation, providing false information, or failing age verification.
• Security and integrity: Suspected fraud, cheating, collusion, use of prohibited software/tools, or attempted exploitation of errors.
• Payment risk: Chargeback activity, suspected stolen payment methods, or suspicious transaction patterns.
• Legal/risk reasons: Where we reasonably believe continued access may breach laws, licensing conditions, or internal risk policies (including restrictions relevant to Australia).

Procedure and handling of balances

1. Notice: Where appropriate and lawful, we may notify you of the suspension/closure and the reason. In some cases (e.g., fraud risk) notice may be delayed to protect investigations.
2. Investigation hold: We may freeze withdrawals and gameplay while investigating and/or completing KYC checks.
3. Return of funds: If your Account is closed and funds are due to you, we will process withdrawal of available balance to a verified payment method, subject to:
   • completion of KYC;
   • deduction of chargebacks, reversals, fees, or amounts lawfully owed;
   • voiding of Bonus funds and/or winnings where these Terms or promotion rules were breached.
4. Player-requested closure: You may request closure by contacting support. Any remaining balance will be handled in line with verification and applicable risk controls.

Governing Law & Jurisdiction

OBSERVE: The Operator is organised and licensed in Curaçao, while AU users access the service cross-border, creating legal complexity. EXPAND: The Terms should specify governing law, forum, and a structured dispute approach, while disclosing that AU regulators may not be able to assist for offshore services and that ACMA actions may affect access. REFLECT: The following governs disputes relating to Syndicate Casino on syndicatebet-au.com.

Applicable law

• Governing law: To the extent permitted by applicable law, these Terms and any dispute arising out of or in connection with them are governed by the laws of Curaçao.
• Mandatory rights: Where laws in your jurisdiction provide mandatory rights that apply notwithstanding the above, those mandatory provisions will prevail to the minimum necessary extent.

Dispute resolution and forum

1. Step 1 - Contact support: You must first submit a complaint to customer support (see Contact Information). Provide your Account email, the issue, dates/times, and any supporting evidence.
2. Step 2 - Escalation: If unresolved, request escalation for review by the Operator's compliance/legal function using the legal contact email listed below.
3. Step 3 - Formal proceedings: Subject to any mandatory consumer protections that apply, disputes shall be submitted to the competent courts of Curaçao.

Regional Compliance Note (AU): Because the Operator is not licensed in Australia, Australian dispute bodies and regulators may have limited ability to assist with individual player disputes. You should consider this before using syndicatebet-au.com.

Contact Information

OBSERVE: Users must have clear, accessible channels for support and legal notices. EXPAND: Provide operational entity, addresses (Curaçao HQ; Cyprus payments subsidiary), and dedicated emails; note that phone is not provided in the supplied data and should not be invented. REFLECT: Use the following contacts for Syndicate Casino on syndicatebet-au.com.

Customer support

• Website: https://syndicatebet-au.com
• Email (Support): [email protected]
• Email (General): [email protected]
• Phone: Not provided.

Legal entity and notices

• Operator (legal entity): Dama N.V. (Company registration no. 152125)
• Registered/legal address: Scharlooweg 39, Willemstad, Curaçao
• Operational headquarters: Scharlooweg 39, Willemstad, Curaçao
• Payment processing subsidiary (as applicable): Friolion Limited, Leandrou, 12A 3086, Limassol, Cyprus

Licensing reference (informational)

• Licence: Curaçao sublicense 8048/JAZ2020-013 (licensee: Dama N.V.; master licence holder: Antillephone N.V.)
• Validator: https://validator.antillephone.com