Responsible Gaming

Responsible gaming means approaching online casino entertainment in a conscious, balanced and informed way. The aim is to ensure that your experience with Syndicate Casino at syndicatebet-au.com remains a form of leisure, not a source of financial, psychological or social harm. Gambling always involves risk, and no outcome can be guaranteed; you should never view it as a way to earn income or solve financial difficulties.

This Responsible Gaming page explains the tools, information and support available to help you stay in control. The service is operated by Dama N.V., a company registered in Curaçao (reg. no. 152125, Scharlooweg 39, Willemstad) under Antillephone N.V. licence no. 8048/JAZ2020-013, treated as active at least through 31 December 2026. While the service is offered offshore and is not licensed in Australia, Syndicate Casino applies industry-standard harm-minimisation measures and provides access to independent support services. Our support team is available to respond to responsible gaming queries and to assist you in activating any protective tools described below.

Risk Awareness

Most players gamble occasionally for entertainment. However, for some people gambling can become problematic and may lead to serious harm. Being aware of the early warning signs allows you to act before problems escalate.

Common warning signs of gambling harm

• Increased frequency and stakes: You are betting more often, for longer sessions, or with higher amounts than you originally planned.
• Preoccupation with gambling: You often think about the casino outside playing time, plan your next session at work or during family activities, or feel restless when you cannot play.
• Chasing losses: You return to the site specifically to recover money you lost, increasing your bets after losses or using funds needed for essential expenses.
• Loss of control: You find it difficult to stop once you start, ignore previously set limits, or continue playing until your balance is depleted.
• Financial difficulties: You borrow money, sell possessions, use credit meant for other purposes, or hide bank statements because of gambling.
• Impact on relationships and work: Arguments with family or friends about gambling, reduced performance at work or study, or withdrawing from social activities.
• Emotional distress: Feelings of guilt, anxiety, depression or even suicidal thoughts linked to gambling outcomes.

Quick self-assessment checklist

Answer the following questions honestly, with "yes" or "no":

• Do you gamble more money or more often than you can comfortably afford to lose?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you ever gamble with money intended for bills, rent, food or other essentials?
• Do you gamble to escape worries, stress, loneliness or other problems?
• After losing, do you feel a strong urge to keep playing to win your money back?
• Have your gambling habits caused tension, arguments or mistrust in your relationships?
• Have you lied to people close to you about how much or how often you gamble?
• Have you taken out loans, used credit cards excessively or sold belongings because of gambling?

If you answered "yes" to any of these questions, you may be at risk of gambling-related harm. A number of "yes" responses suggests you should seriously consider setting stricter limits, using self-exclusion tools and contacting professional support services listed below. Seeking help early is a sign of strength, not weakness.

Limits & Tools

To support a safe and controlled Syndicate Casino experience, syndicatebet-au.com provides a range of account-based tools that allow you to limit your spending and the time you spend playing. Using these tools in advance is one of the most effective ways to prevent harm.

Deposit limits (daily, weekly, monthly)

You can define how much you are willing to deposit into your player account over specific periods. We strongly recommend setting limits that reflect disposable entertainment funds only.

1. Access the limits section: Log in to your account, go to "My Profile" -> "Responsible Gaming" -> "Deposit Limits".
2. Select a period: Choose one or more of: Daily limit, Weekly limit, and Monthly limit.
3. Enter your limit: Type the maximum amount (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month). Choose a realistic figure that you can afford to lose without affecting essential expenses.
4. Confirm: Review your entries and click "Save" or "Confirm Limit". A confirmation message will appear on-screen and/or via email.

• Limit reductions: If you lower a limit, the change normally takes effect immediately.
• Limit increases: If you request a higher limit, a cooling-off period (typically at least 24 hours) will apply before the new limit is activated, giving you time to reconsider.

Once active, you will not be able to deposit more than the set amount during the chosen period. System messages will inform you if you reach your limit.

Time-spent limits and session reminders

Controlling how long you play helps prevent fatigue and loss of perspective.

1. Log in and open "My Profile" -> "Responsible Gaming" -> "Time Limits".
2. Set a maximum session length (for example 30, 60 or 120 minutes) or daily playing time.
3. Choose whether you want a pop-up reminder after certain intervals (for example every 30 minutes) showing how long you have been active and your net result.
4. Confirm and save your settings.

When you reach the selected time limit, a notification will appear and you may be automatically logged out, depending on the configuration you choose. Use this moment to step away, take a break and reflect before deciding whether to continue later.

Short breaks ("Time-Out") - 24 to 72 hours

If you feel you need a short break from gambling but are not ready for longer self-exclusion, you can activate a temporary "Time-Out".

1. Go to "My Profile" -> "Responsible Gaming" -> "Time-Out / Short Break".
2. Select the desired duration (for example 24 hours, 48 hours or 72 hours).
3. Confirm the start time and click "Activate Time-Out".

• During the Time-Out, you will not be able to deposit or place bets. In most cases you will also be prevented from accessing games.
• You may usually still contact support and, where technically feasible and your account is fully verified, request the withdrawal of any remaining withdrawable real-money balance.
• A Time-Out cannot be cancelled once activated; it will end automatically after the selected period.

Using deposit and time limits together is strongly recommended, particularly if you live in Australia, where offshore online gambling is not locally regulated and additional consumer protections may be limited.

Self-Exclusion

If gambling is no longer just entertainment for you and tools such as deposit limits or Time-Outs are not sufficient, you should consider a longer-term or permanent self-exclusion from Syndicate Casino at syndicatebet-au.com.

How to request self-exclusion

1. Access the self-exclusion page: Log in, then navigate to "My Profile" -> "Responsible Gaming" -> "Self-Exclusion". If you cannot find this option, contact support at [email protected] for assistance.
2. Select the exclusion period: Choose a duration that reflects your needs, such as:
   • 6 months
   • 1 year
   • 3 years
   • 5 years
   • Lifetime (permanent exclusion)
3. Confirm your decision: Carefully read the information about the consequences of self-exclusion and tick the required acknowledgement boxes. You may be asked to re-enter your password or a confirmation code sent to your email.
4. Submit the request: Click "Confirm Self-Exclusion". You will receive an on-screen confirmation and, normally, a confirmation email.

Consequences of self-exclusion

• Account access: Your account will be blocked for the selected period. You will not be able to log in to play, deposit funds, claim bonuses or open a new account under the same or similar details.
• Withdrawals and balance: You will not be able to initiate withdrawals from within your profile. However, where permitted by applicable law and subject to standard verification checks, you may contact support to request withdrawal of any remaining withdrawable real-money balance. Bonus funds and unfinished bonus requirements may be cancelled in accordance with the Terms and Conditions.
• Marketing communications: You will be removed from promotional mailing lists for the period of exclusion as soon as reasonably practicable. You may still receive transactional or legally required messages (for example about withdrawals or changes to terms).
• Irreversibility: Self-exclusion is intended as a serious protective measure. During the selected period, requests to shorten or cancel the exclusion will generally not be accepted. In the case of lifetime exclusion, reopening the account will not be permitted.

If you wish to apply self-exclusion but are unable to log in, you may email [email protected] from your registered email address with "Self-Exclusion Request" in the subject line, clearly stating your full name, date of birth, registered address and the desired exclusion period. The responsible gaming team may request additional information to verify your identity before applying the exclusion.

Regional notice (Australia): This self-exclusion only applies to your account at syndicatebet-au.com and associated mirror domains of Syndicate Casino operated by Dama N.V. It does not extend to other gambling providers, including Australian-licensed services. For multi-operator schemes, please see the "Support Resources" section below.

Support Resources

Syndicate Casino recognises that professional, independent help is often essential in addressing gambling-related harm. The following services operate independently of Dama N.V. and syndicatebet-au.com. Their inclusion is for information only and does not imply any affiliation, but they are widely recognised in the field of gambling support.

Local support - Australia

• National Gambling Helpline (Australia):
  • Phone: 1800 858 858
  • Website / Online support: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services on request
  • Services: Confidential counselling by phone and online chat, information, self-help tools and forums.
• Lifeline Australia:
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7 crisis support for anyone experiencing emotional distress, including gambling-related crises.
• State and territory Gambling Help services: Each Australian state and territory funds local counselling and support services (for example, NSW Gambling Help, Victorian Gambler's Help, QLD Gambling Help). Contact the National Gambling Helpline on 1800 858 858 or visit gamblinghelponline.org.au to be directed to services in your area.

All of these services are confidential and free to contact from within Australia.

International support organisations

• GamCare: Offers telephone and online support primarily for people in the UK, but its resources and self-help tools can be useful internationally.
• Gambling Therapy: Provides multilingual online support, forums and group sessions for problem gamblers and affected others worldwide.
• Gamblers Anonymous (GA): A fellowship of men and women who meet to share experience and support recovery. Many regions also provide online or phone meetings.

National self-exclusion schemes (other jurisdictions)

These schemes do not apply directly to syndicatebet-au.com, which operates from Curaçao and is not licensed in the countries below. However, if you use locally licensed operators there, the schemes can provide an extra layer of protection:

• United Kingdom - GAMSTOP: Free national self-exclusion scheme for UK-licensed online gambling sites. Website: gamstop.co.uk.
• Spain - RGIAJ: The Spanish General Directorate for the Regulation of Gambling (DGOJ) operates the "Registro General de Interdicciones de Acceso al Juego (RGIAJ)", a register for individuals who wish to exclude themselves from licensed gambling environments in Spain.
• Australia - BetStop (National Self-Exclusion Register): For Australian-licensed online wagering providers only. Registering with BetStop does not automatically block access to offshore sites such as syndicatebet-au.com, but it is a valuable tool if you also use locally licensed services.

Blocking software and financial controls

• Gamban: Paid software that can block access to many gambling websites and apps across devices. Website: gamban.com.
• BetBlocker: Free blocking software for various platforms that restricts access to gambling sites. Website: betblocker.org.
• Bank and card controls: Many Australian banks and card issuers offer options to block or restrict gambling-related transactions. Contact your bank to check available settings.

Family and affected others

• Gambling Help Online forums (Australia): Provide moderated spaces where family members can share experiences and obtain support: gamblinghelponline.org.au.
• Gam-Anon: An international fellowship for family and friends of problem gamblers, offering meetings and resources: gam-anon.org.

All counselling and support services listed above are confidential and independent of Dama N.V. and Syndicate Casino. You may contact them even if you continue to use or decide to stop using syndicatebet-au.com.

Help for Family

Gambling harm rarely affects only the person who gambles; it also impacts partners, relatives, friends, and colleagues. If you are concerned about someone using syndicatebet-au.com or any other gambling site, the way you communicate can make an important difference.

How to talk to someone about their gambling

• Prepare yourself: Learn basic facts about gambling problems and available help (for example via Gambling Help Online or the National Gambling Helpline in Australia) before starting the conversation.
• Choose the right moment: Talk when the person is calm and not currently gambling, intoxicated, or in the middle of a crisis.
• Use "I" statements: Express your feelings and concerns without blaming. For example, "I feel worried when I see you stressed about money because of gambling" rather than "You are ruining everything".
• Focus on behaviour and consequences: Talk about specific examples (missed bills, borrowing money, changes in mood) and how they affect you and the family.
• Listen actively: Give the person space to speak. Acknowledge their feelings and avoid arguing about individual wins or losses.
• Avoid enabling: Do not cover up debts, repeatedly bail them out financially, or lie for them. Set clear boundaries about what you can and cannot do.

Encouraging them to seek help

• Suggest contacting the National Gambling Helpline (1800 858 858) or Gambling Help Online together, or attending a local counselling service.
• Offer practical support, such as helping them set deposit limits or self-exclusion at syndicatebet-au.com, or installing blocking software like Gamban or BetBlocker on shared devices.
• Encourage them to speak to a qualified psychotherapist, psychologist or counsellor experienced in gambling issues. In Australia, referrals can often be obtained via a GP or local community services.

Support for yourself as a family member

• Family-focused services: Many Australian Gambling Help services provide counselling specifically for family and friends, even if the person who gambles is not ready to seek help.
• Online groups and forums: Use resources such as the Gambling Help Online forums or international groups like Gam-Anon for peer support.
• Crisis support: If you or the person you care about experiences severe distress or suicidal thoughts, contact Lifeline (13 11 14), emergency services (000 in Australia), or relevant crisis lines immediately.

Remember that you did not cause the gambling problem, and you are not responsible for fixing it alone. Seeking help for yourself is an important step in protecting your own wellbeing.

Operator's Commitment

Syndicate Casino, operated via syndicatebet-au.com by Dama N.V. (Curaçao reg. no. 152125, licence 8048/JAZ2020-013), is committed to implementing and continually improving responsible gaming practices, in line with international industry standards and the expectations of its licensing authority in Curaçao. Although the service targets players in Australia on an offshore basis and is not licensed under Australian law, Syndicate Casino recognises the importance of robust harm-minimisation measures.

Internal monitoring and risk checks

• Behavioural analysis: The operator may use automated systems and manual reviews to monitor play patterns indicative of potential harm, such as:
  • very frequent deposits or rapidly increasing deposit levels;
  • extended sessions without breaks;
  • repeated attempts to deposit after declined transactions;
  • consistent "chasing losses" behaviour; and
  • multiple account creation attempts or discrepancies in registration data.
• Warning messages: Where risk indicators are detected, the system may display on-site messages encouraging you to take a break, review your limits, or consider self-exclusion. These messages may include direct links to the Responsible Gaming tools page.
• Proactive contact: In situations where patterns strongly suggest a high risk of gambling harm, the responsible gaming team may reach out via your registered email address (for example from [email protected]) to:
  • inform you about available tools and support;
  • recommend deposit or time-limit adjustments; and/or
  • propose or apply temporary restrictions in line with internal policies.

Protective actions by the operator

• Tool enforcement: The operator may set or adjust certain limits, suspend bonuses, or apply Time-Outs or self-exclusion on your behalf if you explicitly request this, or if there is reasonable concern that continued play may cause serious harm.
• Account reviews: Accounts may be reviewed to ensure that self-exclusion and other restrictions are correctly applied across syndicatebet-au.com and related mirror domains operated by Dama N.V.
• Training and procedures: Staff involved in customer support and account monitoring receive training on recognising signs of gambling harm and on handling responsible gaming requests respectfully and confidentially.

Important regulatory notice for Australian residents: Dama N.V. is licensed in Curaçao and operates syndicatebet-au.com from outside Australia. This means the Australian Communications and Media Authority (ACMA) and other Australian governmental bodies may have limited or no capacity to assist with disputes or enforcement concerning your use of this service. Nothing on this page constitutes legal advice. You are responsible for ensuring that accessing and using online gambling services is lawful in your jurisdiction, including under Australia's Interactive Gambling Act 2001.

Updates

Responsible gaming practices, legal requirements and industry standards continue to evolve. Syndicate Casino therefore reviews and, where necessary, updates this Responsible Gaming page and associated internal procedures on a regular basis.

How you will be informed of changes

• Website notifications: Significant changes may be highlighted via banners, pop-up notices or clearly visible messages on relevant pages of syndicatebet-au.com.
• Email communication: Where required or appropriate, the operator may send an email to your registered address summarising important changes, particularly those affecting your rights, obligations or the use of responsible gaming tools.
• Policy access: The most current version of this page will always be available on the site. You are encouraged to review it periodically, especially after receiving any update notice.

By continuing to use the services after changes become effective, you accept the updated Responsible Gaming information in conjunction with the Terms and Conditions and other policies referenced therein.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help configuring limits or self-exclusion, or wish to provide feedback on our policies, you can contact the dedicated support team for Syndicate Casino at syndicatebet-au.com.

Responsible gaming contact details

• Email (Responsible Gaming and Support): [email protected]
  • Please include "Responsible Gaming" in the subject line for faster routing to the appropriate team.
• General information email: [email protected]
• Telephone: At this time, Syndicate Casino does not operate a dedicated responsible gaming telephone line. Support is primarily provided via email and secure on-site messaging. You may request a call-back where such a service is available and permitted by local regulations.

Feedback and self-control requests

You may submit requests and feedback in the following ways:

• Account message centre: Where available, log in and use the internal message centre or "Contact Support" function to send a secure message regarding responsible gaming. Indicate whether you are requesting limit changes, Time-Out, self-exclusion, or general advice.
• Feedback form: On the "Contact Us" or "Responsible Gaming" section of syndicatebet-au.com, you may find a web form allowing you to:
  • request activation or modification of deposit/time limits;
  • ask for a Time-Out or self-exclusion;
  • provide comments or suggestions on responsible gaming features; and
  • ask to be directed to external support services.

All responsible gaming communications are treated confidentially and in accordance with applicable data protection laws. However, if there is a serious concern for your safety or the safety of others, you may be strongly advised to contact emergency or crisis support services in your country.